Our Product Support Policy has been updated effective September 9, 2015.
Product technical support is provided to customers currently enrolled in support, based on the terms and conditions of the customer’s license agreement with BMC and BMC’s current support terms and policies. All Support terms and policies not covered on this page can be located here.
If you are currently enrolled in support, you can contact BMC via phone, email, and web during all product technical support stages. Extended support options may be available for some products for an additional annual support cost. Contact your BMC account representative for assistance.
For current support status and product information, sign up for Proactive Alerts and visit the Supported Product A-Z pages. (Proactive Alert email messages and the associated documentation are provided in English only).
For a product to be eligible for Support, all its Licensed Capacity needs to be enrolled.
This topic includes the following sections to help you learn more about the support policy:
- Release numbering
- Support for Enterprise Products: Support for products that do not run in a mainframe environment. Such Products are referred to in this document as the “Enterprise Products”. Enterprise Products also do not include products in the BMC MainView product family.
- Support for Mainframe Products: Support for all BMC products that run in a mainframe environment and products in the BMC MainView product family. Such Products are referred to in this document as the “Mainframe Products”.
- Extension of Support Periods
- Product End of Life
- Third-Party Products
- Additional Information